Please contact us and discuss why you would like to return the item. If you fall into the policy guidelines then you will receive a returns reference number. For exchanges, please include a pre paid return postage envelope in the package as the buyer will be responsible for shipping both ways.
If your extensions are faulty Straight to Hairven hair extensions will replace the faulty product once the original product is returned. If a replacement product is un-available a refund or a credit will be issued within 7-10 days of receiving the returned item.