To qualify for an exchange or refund your item must be returned in original condition, unused, in undamaged packaging. Hair extensions must still be attached to the cardboard packaging as they originally were, if you are not completely sure you will keep your item please do not detach from packaging as this may void your exchange or refund.
Due to hygiene reasons we only offer exchanges on hair products that have not been worn or tampered with.
We cannot exchange extensions that have been worn or altered. Please keep your tracking number you have used to send the product back to us, it is the responsibility of the customer to return the product safely to us.
We are happy for you to feel the hair and hold next to your hair for colour matching, but do not detach from cardboard packaging or install the extensions as this will void your exchange or refund. In order to check the hair you can simply remove the hair from the PVC packaging. If you are not satisfied you can simply place the hair back in the packaging, call us and then return it with your returns reference number. You will be given a full refund minus the Initial shipping cost within 7-10 days of the item being returned. No refunds or exchanges will be given without a returns reference number being issued first.